Supplier and Customer Information

Dear Valued Supplier,

Thank you for your commitment to providing Zimmer Biomet with quality materials and services. Please find relevant guidelines and documentation working with Zimmer Biomet on this page. For regional information please chose the applicable region from the supplier drop-down top of this page.

Best regards,

Zimmer Biomet

Global Guidelines


Beginning 3/3/2016, please send all invoices to and monthly statements to These are both non-reply e-mail boxes.

Inquiries only should still be sent to

Purchase Order Terms and Conditions

Routing Instructions for Shipments

System Maintenance

Planned Maintenance

  • The standard system maintenance window is the second and third Sunday of every month between 6:00 A.M. and 8:00 P.M. Eastern Time. Note: Not every maintenance window will be used for maintenance.
  • There will be occasions where the standard maintenance window will not be sufficiently long for major maintenance such as required for patching and upgrades. These schedules will be negotiated with business owners on an as needed basis and usually do not occur more than twice per year. These events will be posted here in advance.

Unplanned Maintenance

  • There may be occasions where systems are not available for unforeseen reasons. Zimmer will post information about these occurrences here.

Technical Assistance

If you would like technical assistance only, you may contact the Zimmer Service Desk.

North America - 800-999-0506 (toll free) / 574-372-4403



All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet.  
Not all products shown herein are available in all regions; check for product country clearances and reference product-specific instructions for use.
Talk to your surgeon about whether joint replacement or another treatment is right for you and the risks of the procedure, including the risk of implant wear, loosening or failure, and pain, swelling and infection. Zimmer Biomet does not practice medicine; only a surgeon can answer your questions regarding your individual symptoms, diagnosis and treatment.